Frequently Asked Questions



Q: How do I clean my leather using your products?

A: First, use one of our microfibre cloths to wipe off any dust from the surface of your leather. Then, use our leather cleaner with another microfibre cloth to wipe over the surface again. This ensures that all dirt, grease and oils are removed, ready for the leather to be conditioned. Lastly, apply a light even coat of our conditioning cream with one of our magic sponges. Work the cream in a circular motion across the surface of the leather and allow to dry completely before applying a second coat. When dry, use another microfibre cloth to buff and wipe away any excess cream to give the leather a nice and shiny look. Click 'here' to check out our leather product range.


Q: How do I recolour my leather using your products?

A: Here is a step-by-step guide to recolouring your worn leather using the 5 stage process.

1. Mix well before use. Lightly use sand paper on the area that needs repairing. Apply prep wash with a microfibre cloth and clean in a circular motion. When dry, move to Step 2: Primer.

2. Mix well before use. Apply the primer with another microfibre cloth in a circular motion; ensuring thin, even coats. Primer is designed to provide better adhesion, giving an optimum finish. When primer has dried (Approx. 15min), move to Step 3: Dulling Agent.

3. Mix well before use. Apply the dulling agent with another microfibre cloth to ensure the colour can be matched. The dulling agent is very handy and will give a satin finish to your leather, however, more can be used. Move to Step 4: Pigment Colour.

4. Mix well before use. Depending on the colour of your leather, choose from our range of pigment colours available 'here'. Apply colour with another microfibre cloth with thin even coats. Wait for the first coat to dry, then apply 2-3 coats depending on the desired finish. When the look that you're after has been achieved, move to Step 5: Topcoat Sealer.

5. Mix well before use. The topcoat sealer can be applied by hand or using a microfibre cloth. The topcoat sealer is designed to seal and protect the colour. Apply in thin coasts, two coats is recommended. Wait for the first coat to dry before applying the final coat. Once completed, the finished product can be used within 24 hours. Available in 'Gloss' and 'Extreme Gloss', depending on what finish you're after.


Q: Are the chemicals in your products hazardous?

A: No. All of the chemicals in our PURUS cleaning products are either water based or alcohol based. There are no solvents or hazardous materials present in any of our products. PURUS cleaning products are environmentally friendly, and safe for everyone. There are no harsh odours or vapours to cause you concern or discomfort.


Q: What are some of the do's and don'ts for cleaning leather?


  • Don't use solvents or abrasives to attempt to remove stubborn stains or Ink
  • Don't feed, nourish or condition your leather with oils or waxes
  • Don't allow dirt or soiling to build up. This is what causes the damage
  • Don't allow dye transfer build up on pale leathers
  • Don't use general household cleaners
  • Don't listen to old wives tales about leather
  • Don't allow staining or fading to become serious before considering professional restoration
  • Never use baby wipes or magic erasers to clean your leather


  • Always blot up spills ASAP without excessive rubbing
  • Always treat with Leather Protect or Ultra Protect from day 1
  • Always clean high wear areas little and often (Lazy Leather is ideal and takes just 5 minutes)
  • Always use water-based products - these will correct the moisture level of the leather and help avoid staining. They will also keep your leather in the best condition
  • Have your leather professionally cleaned at regular intervals. (Usually once per year)


Q: Do I need to maintain my leather, even if it doesn't appear to be dirty?

A: All Imports recommend cleaning and conditioning your leather every year or year and a half. Oils in your leather dry out and evaporate even when your leather is rarely used. Also, exposure to sunlight and air flow accelerate the drying-out process. It is important to replenish these oils as well as occasionally clean the leather to protect it for years to come. Check out our online store 'here' for our range of leather cleaning products.


Q: Will your leather products change the feel of my leather?

A: Although every situation can be different, it should feel very close or exactly like it did when it was new.


Q: Do you have any tips to maintain my leather after I have cleaned it?


  • Rotate cushions every 30-60 days for even wear, depending on the amount of use. Remember to exercise poly-fill bag by fluffing and redistributing the poly-fill evenly throughout.
  • All leather will fade. To protect your leather, do not place it in any form of sunlight. Do not place your leather furniture near windows, under skylights or beneath similar forms of light. Keep medium to large windows closed when you are not home (exposure to the sun even for a few minutes a day will affect your leather). Open grain Nubuck and aniline leathers are extremely sensitive to direct or indirect light.
  • All leathers perform better when preventative maintenance is practiced. Using our microfibre cloths to dust off arms, seats, and back pillows once a week.
  • Use our PURUS leather cleaning products on furniture every 3-6 months, or more often if needed. This will prevent body oils and salt from your skin being absorbed into the leather, which are harmful and could affect the look, feel and longevity of your leather. After leather is clean and dry, re-protect with PURUS Leather Conditioning Creme.
  • Take care not to place your furniture too near a radiator or similar heat source. Make sure there is at least 2 feet of space between your furniture and heat source.


Q: How soon after I clean my leather can I use it?

A: After cleaning and applying the conditioning cream, it is best to leave the furniture unused for a few hours. Depending on the usage and the quality of leather, time for the conditioning cream to be absorbed into the leather will vary.


Q: I have white leather furniture, does it need different treatment?

A: White lounge-leather tends to attract more dye colour marks so it requires more frequent cleaning and protection than other coloured leathers.


Q: Which leather product(s) do I need for my furniture?

A: Our team at All Imports are always happy to answer any questions that you may have, and can help you in the process of choosing the correct leather product for its intended use. Click 'here' to visit our contact page or call us on 1300 263 551.




Q: How do I clean my couch using your product?

A: Our fabric cleaner isa wool-safe product that is used for spills and stains that have come into contact with your fabric or microsuede upholstery. All you need to do is simply spray on the fabric cleaner to the area effected, and gently work it into the fibres with a microfibre cloth. Then, leave for a minute, and repeat if necessary. Wipe away excess afterwards. The fabric cleaner is great for coffee, red-wine stains, dirt, pet stains and much more!


Q: How do I fabric protect my furniture?

A: The fabric protector is use for protecting your fabric or microsuede upholstery from spills, using an invisible barrier against stains, resists general soiling and even oil. To use our fabric protector, spray a light even coat over the fibres. 

Spray a light even coat over the fibres. The product will dry within approx. 30 minutes. If you're not sure whether or not you can use a fabric protector on your upholstery. Spray a test patch on an area and wait to see if any colour bleeds, if in the case it doesn't, then you can spray the rest of the couch.


Items that you can use fabric protection on include, but not limited to:

- Fabric Upholstery 

- School Bags/Backpacks

- Clothes


Q: How do I use the fabric protection?

A: Step 1 - Protect surrounding non-fabric materials from overspray. If overspray occurs, quickly wipe up.

Step 2 - Shake can well.

Step 3 - Test for colourfastness. Spray hidden area until wet and wipe vigorously with a white absorbent cloth. If colour rubs off, DO NOT USE.

Step 4 - Hold can upright 6’’ (15cm) from fabric surface. Overlap spray using a slow, sweeping motion. Two light coats are better than one heavy coating.

Step 5 - Allow to dry between coats.

Step 6 - Reapply after every cleaning or annually to maintain protection. Durability of protection varies with wear.


Watch the video below to see how effective protecting your couch can be...




Q: What is chain link fencing?

A: A chain-link fence, also known as wire netting, wire-mesh or chain-wire, is a type of woven fence commonly made from galvanised, PVC or LLDPE-coated steel wire. The wires run vertically and are bent into a zig-zag pattern, so that each ‘zig’, hooks with the wire immediately on one side, and each ‘zag’ with the wire immediately on the other. 


Q: What sizes can chain link fencing come in?

 A: You can purchase chain link fencing through our online store in 25m rolls.


Q: How do I maintain chain link fencing?

 A: Tips to maintain your chain link fencing include;

  • You can give you fence a good washing with soapy water between seasons in order to keep it looking new.
  • Wax then oil the fence’s springs, latches and joints, etc. with mineral oil.
  • Use steel wool to sand away light scratches.
  • Check for loose nails.
  • Oil the hinges.
  • Replace pickets and palings monthly preferably.


Q: How do I install chain link fencing?

 A: Click on this easy to follow video below for a step-by-step guide on how to install chain link fencing; 

Our flooring solution product range 'here'.




Q: What are geo cells?

 A: Geo cells are engineered for protection and stabilisation applications. They are commonly used to help improve the performance of standard construction materials and erosion-control treatments. The products are three-dimensional, expandable panels made from highly-dense polyethylene interconnected strips, that form the walls of a flexible, three-dimensional cellular structure into which they’re then compacted side by side.


Q: Where can geo cells be applied?

 A: Geo cells can be applied through a number of different applicants, the most typical include the following;

  • Soil Stabilisation
  • Retaining Walls
  • Slope Erosion Control
  • Load Platforms
  • Tree Root Protection


Q: Will geo cells help with controlling erosion?

 A: Using All Imports geo cells to control erosion ensures better resistance to the erosive effects of wind and water run-off. As All Imports geo cells are made from permeable geo-textile, it allows water to flow freely between the cells encouraging drainage and vegetation. Typical application includes;

  • Cut or fill embankments
  • Dams or spillways
  • Revetments
  • Abutment protection
  • Geomembrane protection
  • Soil-nailing cover
  • Landfill lining


Q: How are the geo cells packaged?

 A: All Imports geo cells are supplied as flat packed panels which are opened to form the honeycomb-like structure.


Q: How do I install geo cells?

 A: Geo cells are positioned and pinned to the ground using fixing pins and filled with a suitable permeable infill. They can be used on slopes up to 1:1 and is flexible enough to be formed around trees and other obstacles. Seeded topsoil is the most suitable fill for less-exposed slopes, with small shrubs offering improved protection, whilst a granular material offers the highest protection. 




Q: Where can I install carpet tiles?

A: All Imports carpet tiles are perfect for kitchens and food areas, office and heavy traffic locations, child care centres, school and public access areas, or even just the converted garage, granny flat, rumpus room or home gym. The flat dense pile is also perfect for areas where trolleys, or wheel chairs are used.


Q: How do I install carpet tiles?

A: Click on this easy to follow video below for a step-by-step guide on how to install carpet tiles; 


Q: Why should I install carpet tiles instead of broadloom carpet?

A: Unlike broadloom carpet, carpet tiles can be installed without expensive tools and years of carpet laying skills, so they're perfect for fast installations. Also, due to the nature of a tile, All Imports carpet tiles can be laid in areas with unusual shapes like halls and kitchens, only incurring minimal off-cuts and wastage that might arise when using a broadloom carpet or vinyl. Carpet tiles allow much more design freedom than carpet coverings or timber flooring. Just by swapping a few tiles in your current design you can create a whole new floor pattern without the need to replace the whole carpet.


Q: Are carpet tiles expensive?

A: All Imports stock a wide range of the most popular carpet tiles at discounted prices; $15 for a box of 24 carpet tiles. Feel free to check out our easy and simple online store 'here'.


Q: What coloured carpet tiles should I buy?

A: Depending on the colour you can change your home or office ambience. Choosing a dark colour or going for a lighter one will give each room a different character. Depending on what you want to create, choose a colour that will enhance the end goal; for example you can go for a warm colour to create a cosy, relaxing room or choose a cold one to indicate it is an office space.




Q: What causes water damage ?

A: A lot of times the causes of water damages are not controllable. Natural disasters, such as thunderstorms or hurricanes are mostly the cause for water damage. They can cause flooding from pipe bursts, appliance malfunctions, roof leaks, foundation leaks, or septic tank overflows. Flash flooding, pipe bursts, and sewage backups are especially dangerous as they can produce several inches of water in less than a day. There is unfortunately not a lot you can do to prevent natural disasters from damaging your property. 

Further reasons that we identify often as a reason for water damage are: poor drainage, a faulty installation of shower/basins or failure of washing machine/dishwasher. Especially when building new or doing a rebuild, make sure to find specialists to help you with the installations! 
Also always be aware of turning off your taps properly, forgetting to do so can cause huge damages. 

Q: Why is water damage dangerous?

A: Floodwater that comes from outside and from sewage backups contains dangerous contaminants like viruses and bacteria. If the water isn’t drained within 24-48 hours, structural damage and mould growth can ensue. Even water leaks that infiltrate your home slowly, can cause damage to the building and lead to mould growth. Mould left unchecked will spread quickly through the home.


Q: What should I do after a flood, sewage or water leak?
A: It is essential to contact a water damage restoration company as soon as possible. Don’t fall into the trap of shifting it on the next days or weeks, as water is causing mould and irremediable damage to your home. It is also important to contact your insurance company to start the claim process. If safe, shut off the utilities in your home to avoid further damages. Don’t enter your home if it has suffered structural damage. Before you approach floodwater make sure to turn off all electricity and avoid contaminants.


Q: Will my insurance cover water damage?

A: Some insurance provides coverage for damage that is sudden and accidental (such as water heater ruptures or pipe bursts). However, for flood damage, no matter the source of the water, there is NO coverage by standard homeowners policies. Flooding can occur from storms, sewer backup, and overflowing rivers, ponds, lakes, and oceans.  Note that water damage that results from lack of maintenance is not covered on a standard homeowners insurance policy.


Our water damage equipment range 'here'. Our water damage rental services 'here'.


Q: Can I fix it myself?

 A: If you are dealing with a small amount of water, you can easily mop it up, and wipe it dry. But when you have major flooding or leaks, it’s going to be a bit more than your mop can handle (no matter how good it is!). When it comes to water damage, there is a lot of water you won’t be able to see or have access too. You’ll start to get some of the damage above without even knowing it! It’s important to have a professional take care of your water damage for you. Then you can rest easy knowing the integrity of your home is safe, and your family members will not be susceptible to any health threats. 


Q: How do I prevent water damage from occurring?


  • Periodically check for leaks under your sinks or where a hose connects to a water supply.
  • If your refrigerator has an ice-maker, make sure the connection hose is securely attached to the water supply.
  • Remove and replace deteriorated caulk and grout in bathrooms.
  • In the laundry area, check washer hoses regularly for cracks or leaks around hose ends.
  • Check your water heater for rusted areas or wet spots on the floor.
  • An average water heater will last about 15 years; sump pumps have a 10-year life span.
  • Outside your home, keep roof free of debris, ice dams, and so forth.
  • Keep gutters clean to avoid drainage problems.
  • Once a year, have the A/C system serviced by a qualified contractor.
  • Before winter, disconnect hoses and turn off each spigot’s water supply.
  • Replace damaged caulk around doors and windows.

Q: What does a restoration company do?

A: Once the professionals from the restoration company get to the site of the water cleanup, they carry out an assessment. The best professionals provide upfront pricing on the water cleanup, drying, and restoration services to be provided. They also provide mitigation services which are important in ensuring that incidences of water in business do not occur often.



Q: What is mould?

A: Moulds are simple microscopic organisms whose purpose In the ecosystem is to break down dead materials. Moulds can be found on plants, dry leaves and on almost every organic material. While some moulds are useful (such as those used for antibiotics and cheese), others are known to be highly toxic when ingested or inhaled.

Q: Do I have mould? Why?

A: To the naked eye, mould growth appears as a discoloured surface, it can be any colour but the most prominent colours are blue, black and green. Moulds reproduce using spores, which are like lightweight particles that are released and float on air currents until the find a suitable place to grow. Mould is likely to grow where there is water or dampness such as in bathrooms and basements.

Q: Are there health risks associated with mould?

A: When mouldy material becomes damaged or disturbed, spores can be released into the air. Exposure can occur if people inhale the spores, directly handle mouldy materials or accidentally ingest it. Most types of mould are not hazardous to healthy individuals. However, too much exposure to mould may cause or worsen conditions such as asthma, hay fever or other allergies. The most common symptoms of overexposure are dizziness, cough, congestion, runny nose, eye irritation and aggravation of asthma. Illness, memory loss and death; all of these health risks are being linked to exposure to toxic mould. Men, women, children and infants can all be susceptible to this fungal danger. Studies for links to short and long term memory loss are currently being studied. The health cost both personally and financially from mould exposure can be extremely high.

Q: Can mould harm my home?

A: Mould will cause damage to the structure if left untreated because it will continue to grow and spread, eating building materials like wood and drywall. The presence of mould during a home inspection can cause your property value to lower or the sale to even stop with offers being withdrawn until remediation has been completed.