Frequently Asked Questions


What causes water damage ?

A lot of times the causes of water damages are not controllable. Natural disasters, such as thunderstorms or hurricanes are mostly the cause for water damage. They can cause flooding from pipe bursts, appliance malfunctions, roof leaks, foundation leaks, or septic tank overflows. Flash flooding, pipe bursts, and sewage backups are especially dangerous as they can produce several inches of water in less than a day. There is unfortunately not a lot you can do to prevent natural disasters from damaging your property.
Further reasons that we identify often as a reason for water damage are: poor drainage, a faulty installation of shower/basins or failure of washing machine/dishwasher. Especially when building new or doing a rebuild, make sure to find specialists to help you with the installations!
Also always be aware of turning off your taps properly, if you believe it or not…forgetting to do so can cause huge damages. Same with your shower!

 2. Why is water damage dangerous ?

Floodwater that comes from outside and from sewage backups contains dangerous contaminants like viruses and bacteria. If the water isn’t drained within 24-48 hours, structural damage and mould growth can ensue. Even water leaks that infiltrate your home slowly, can cause damage to the building and lead to mould growth. Mould left unchecked will spread quickly through the home.

3. What should I do after a flood, sewage or water leak
It is essential to contact a water damage restoration company as soon as possible. Don’t fall into the trap of shifting it on the next days or weeks, as water is causing mould and irremediable damage to your home. It is also important to contact your insurance company to start the claim process. If safe, shut off the utilities in your home to avoid further damages. Don’t enter your home if it has suffered structural damage. Before you approach floodwater make sure to turn off all electricity and avoid contaminants.

 5. Will my insurance cover water damage?

Some insurance provides coverage for damage that is sudden and accidental (such as water heater ruptures or pipe bursts). However, for flood damage, no matter the source of the water, there is NO coverage by standard homeowners policies. Flooding can occur from storms, sewer backup, and overflowing rivers, ponds, lakes, and oceans.  Note that water damage that results from lack of maintenance is not covered on a standard homeowners insurance policy.

 6. Can I fix it myself?

If you are dealing with a small amount of water, you can easily mop it up, and wipe it dry. But when you have major flooding or leaks, it’s going to be a bit more than your mop can handle (no matter how good it is!). When it comes to water damage, there is a lot of water you won’t be able to see or have access too. You’ll start to get some of the damage above without even knowing it! It’s important to have a professional take care of your water damage for you. Then you can rest easy knowing the integrity of your home is safe, and your family members will not be susceptible to any health threats.
How do I prevent water damage occurring?

– Periodically check for leaks under your sinks or where a hose connects to a water supply.
– If your refrigerator has an ice-maker, make sure the connection hose is securely attached to the water supply.
– Remove and replace deteriorated caulk and grout in bathrooms.
– In the laundry area, check washer hoses regularly for cracks or leaks around hose ends.
– Check your water heater for rusted areas or wet spots on the floor.
– An average water heater will last about 15 years; sump pumps have a 10-year life span.
– Outside your home, keep roof free of debris, ice dams, and so forth.
– Keep gutters clean to avoid drainage problems.
– Once a year, have the A/C system serviced by a qualified contractor.
– Before winter, disconnect hoses and turn off each spigot’s water supply.
– Replace damaged caulk around doors and windows.

What does a restoration company do?

Once the professionals from the restoration company get to the site of the water cleanup, they carry out an assessment. The best professionals provide upfront pricing on the water cleanup, drying, and restoration services to be provided. They also provide mitigation services which are important in ensuring that incidences of water in business do not occur often.


What is mould?

A: Moulds are simple microscopic organisms whose purpose In the ecosystem is to break down dead materials. Moulds can be found on plants, dry leaves and on almost every organic material. While some moulds are useful (such as those used for antibiotics and cheese), others are known to be highly toxic when ingested or inhaled.

Q: Do I have mould? Why?

A: To the naked eye, mould growth appears as a discoloured surface, it can be any colour but the most prominent colours are blue, black and green. Moulds reproduce using spores, which are like lightweight particles that are released and float on air currents until the find a suitable place to grow. Mould is likely to grow where there is water or dampness such as in bathrooms and basements.

Q: Are there health risks associated with mould?

A: When mouldy material becomes damaged or disturbed, spores can be released into the air. Exposure can occur if people inhale the spores, directly handle mouldy materials or accidentally ingest it. Most types of mould are not hazardous to healthy individuals. However, too much exposure to mould may cause or worsen conditions such as asthma, hay fever or other allergies. The most common symptoms of overexposure are dizziness, cough, congestion, runny nose, eye irritation and aggravation of asthma. Illness, memory loss and death; all of these health risks are being linked to exposure to toxic mould. Men, women, children and infants can all be susceptible to this fungal danger. Studies for links to short and long term memory loss are currently being studied. The health cost both personally and financially from mould exposure can be extremely high.

Q: Can mould harm my home?

A: Mould will cause damage to the structure if left untreated because it will continue to grow and spread, eating building materials like wood and drywall. The presence of mould during a home inspection can cause your property value to lower or the sale to even stop with offers being withdrawn until remediation has been completed.



Q: Are the chemicals in the leather products that you sell hazardous?


A: No. All of the chemicals in the cleaning products that we sell are either water based or alcohol based. There are no solvents or hazardous materials present in any of our products. All products are environmentally friendly, and safe for everyone. There are no harsh odours or vapours to cause you concern or discomfort.


Q: Why should I get my leather sofa cleaned?


A: There are many benefits you get by cleaning you leather upholstery. One main benefit is that it will increase the life expectancy of your fine leather retaining it's professional image and value. Also it highlights it's attractive colour whatever it may be and restores its original freshness. Lastly cleaning your leather will get rid of unwanted stains and doers and protect you from allergens!


Q: What are some important do's and don'ts for leather cleaning?



  • Don't use solvents or abrasives to attempt to remove stubborn stains or Ink
  • Don't feed, nourish or condition your leather with oils or waxes
  • Don't allow dirt or soiling to build up. This is what causes the damage
  • Don't allow dye transfer build up on pale leathers
  • Don't use general household cleaners
  • Don't listen to old wives tales about leather
  • Don't allow staining or fading to become serious before considering professional restoration
  • Never use baby wipes or magic erasers to clean your leather
  • Always blot up spills ASAP without excessive rubbing
  • Always treat with Leather Protect or Ultra Protect from day 1
  • Always clean high wear areas little and often (Lazy Leather is ideal and takes just 5 minutes)
  • Always use water-based products - these will correct the moisture level of the leather and help avoid staining. They will also keep your leather in the best condition
  • Have your leather professionally cleaned at regular intervals. (Usually once per year)


Q: Do I need to maintain my leather furniture if it does not appear dirty?

A: We recommend cleaning and conditioning your leather every year or year and a half. Oils in your leather dry out and evaporate even when your leather is rarely used. It is important to replenish these oils as well as occasionally clean the leather to protect it for years to come.


Q: Will the conditioner change the feel of my leather furniture?


A: Although every situation can be different, it should feel very close or exactly like it did when it was new.


Q: How often should I condition my leather furniture?


A: It depends on how you use it, and how harsh your environment is. Exposure to sunlight and air flow accelerate the drying-out process. Rule of thumb; every 6 months to 2 years.